Customer Satisfaction Survey

Dear Customer
Thank you for spending some of your valuable time to give us your feedback on our service.

Airline/Company Name:

Representative Name:

Representative Position:

Tel:

Fax:

Email:

Date:

Type of Service:

if other please specify

Please rate the appraisal (select one per statement):
5=Very Satisfied 4= Somewhat Satisfied 3=Neutral 2=Somewhat Dissatisfied 1=Dissatisfied


Product: Technical quality of the product	54321
Quality of Maintenance facilities	54321
Flexibility in (additional) work scopes or work schedules	54321
Customized to customer needs	54321
Service level: Punctuality and reliability	54321
Personal attention/commitment	54321
Professionalism of maintenance staff	54321
Quality of meetings between Airline Representative and EGME Technical Staff	54321
Availability of Maintenance Manager /EGME Representative staff if necessary	54321
In AOG situation	54321
Communications: Responsiveness to your questions/needs	54321
Languages skills	54321
Overall Performance: Overall performance of Line/Base Maintenance	54321
Charges: Service versus charges	54321
In your perspective what makes EGME different than any other MRO service provider? Do you have any suggestions that help EGME improve its technical service? Please prioritize your expectations as an MRO customer Thank you very much for having taken time to fill in this questionnaire. Your answers are very valuable to us in order to continue our improvement process.

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